Privacy Policy

TweetCleaner ("we", "us") establishes this Privacy Policy ("this Policy") to explain how we handle user information in TweetCleaner, a service for bulk-deleting posts on X (formerly Twitter) (the "Service").

Article 1 (Information We Collect)

We collect the following information to the extent necessary to provide the Service.

  • X account information: When you sign in with X's official authentication (OAuth), X provides your user ID, username, the email address registered with X, follower and following counts, and the access permissions needed to delete your posts. We never collect your X password.
  • Post information: Post information extracted from the X archive you upload (as described in Article 3, post text is kept only temporarily), and usage history such as deletion criteria, counts, and dates.
  • Payment information: Plan, amount, date, payment status, country, and similar details. Card numbers are collected directly by the payment provider; we never receive or store them.
  • Inquiry information: The name, email address, and message you enter when contacting us.
  • Access information: IP address, browser type, country of access, sign-in times, cookies, and identifiers of ad clicks.
Article 2 (How We Use Information)

We use the information for the following purposes.

  • To provide the Service (identifying, filtering, and deleting posts)
  • To bill and process payments
  • To respond to inquiries (including identity verification)
  • To send maintenance notices, important announcements, and messages about your use of the Service (you can unsubscribe from informational emails via the link in each email)
  • To prevent fraud and respond to use that violates the Terms of Service
  • To improve the Service and measure the effectiveness of our ads
Article 3 (Handling of Uploaded X Archives)
  1. From the uploaded archive (ZIP file), we extract only the file containing your posts and delete the ZIP file immediately afterward. Other data, such as direct messages, is never stored.
  2. Data that includes the text of your posts is stored only temporarily to identify the posts to delete, and is automatically deleted after about 24 hours.
  3. To carry out deletions, we keep only post IDs, post dates, and like/repost counts. We do not keep the text of your posts.
  4. Post information is used only to provide the Service. Except as required by law, it is never published, sold, or provided to third parties.
Article 4 (Retention and Deletion)
  • ZIP file: Deleted immediately after the post file is extracted.
  • Data that includes post text: Automatically deleted after about 24 hours.
  • Post IDs, dates, and like/repost counts: Kept until you delete your data in the Service. When you do, it is removed from the Service immediately, and the copy kept for troubleshooting is permanently deleted within 30 days.
  • X account information and usage history: Kept while you use the Service, and deleted without delay upon request.
  • Payment information: Kept for the period required by law.
Article 5 (Service Providers and Third Parties)

To provide the Service, we use the following providers and let them handle information to the extent necessary. These providers may handle information outside Japan.

  • X Corp. (sign-in and post deletion)
  • Stripe and Polar (payments; in some regions, Polar processes payments as the seller)
  • Google (analytics via Google Analytics and ad measurement via Google Ads)
  • Hosting and email delivery providers (operating the Service and sending emails)

Other than the above, we do not provide personal information to third parties without your prior consent, except as required by law.

Article 6 (Cookies)

We use cookies and similar technologies to keep you signed in, remember your language, determine whether a visit came from an ad, analyze traffic, and measure ad effectiveness. You can stop data collection by Google Analytics with Google's opt-out browser add-on.

Article 7 (Security)

All communication with the Service is encrypted with TLS. We never collect or store your X password. We take necessary and appropriate measures to prevent unauthorized access to, loss of, or leakage of the information we hold.

Article 8 (Access, Correction, Deletion, and Suspension of Use)

If you ask us to disclose, correct, add to, delete, or stop using personal information we hold about you, we will verify your identity and respond without delay in accordance with applicable law. Please use the contact details in Article 10.

Article 9 (Changes to This Policy)

We may change this Policy as needed. We will announce significant changes in the Service. The revised Policy takes effect when it is posted on this website.

Article 10 (Contact)

For questions about this Policy, or to request access to or deletion of your information, please contact us:

[Revised on November 12, 2026]